Efficient Shipping
Shipping Policy
At JL Luxe, we are committed to delivering your jewelry quickly, safely, and with exceptional care.
Processing Times
Orders placed before 12 p.m. CST are shipped the same day.
Orders placed after 12 p.m. CST are shipped the next business day.
Free Shipping
All orders include free standard shipping within the United States.
There are no minimums and no hidden fees.
Most standard shipments arrive within 3 to 5 business days.
Expedited Shipping
Faster shipping options may be available at checkout for an additional cost.
Local Pickup and Delivery (Nashville, TN)
We proudly offer local pickup and delivery for customers in the Nashville area.
• Local pickup is available by appointment.
• Local delivery is available for an additional fee, based on distance.
This service is perfect for last-minute gifts or faster access to your jewelry.
Tracking Information
You will receive an email with tracking details as soon as your order ships.
Incorrect Shipping Addresses
Please double-check your address at checkout. JL Luxe is not responsible for delays or losses caused by incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately so we can assist you.
About Our Jewelry
What is your jewelry made from?
All JL Luxe pieces are crafted with pure 925 sterling silver, enhanced with premium gold, white gold, rose gold, or platinum plating. We use VVS D color moissanite, the highest grade of moissanite available.
Is your jewelry waterproof?
Yes. Our jewelry is completely tarnish free and safe for the shower, pool, beach, hot tub, and daily wear.
Will your jewelry turn my skin green?
No. All JL Luxe pieces are color safe and will not discolor your skin.
Is your jewelry hypoallergenic?
Absolutely. Our pieces are safe for sensitive skin and free from harsh metals that cause irritation.
Do your stones pass a diamond tester?
Yes. Every Moissanite stone we use passes a diamond tester.
How long will the shine last?
With proper care, your JL Luxe jewelry will maintain its brilliance for years. Our pieces are designed for everyday wear without losing sparkle.
Shipping Questions
Do you offer free shipping?
Yes. All JL Luxe orders come with free standard shipping within the United States.
Do you offer same-day shipping?
Yes. Orders placed before 12 p.m. CST ship the same day. Orders placed after 12 p.m. CST ship the next business day.
Do you offer Nashville, TN pickup or delivery?
Yes. We offer local pickup and delivery in Nashville, TN for an additional fee.
How long does shipping take?
Most free standard shipments arrive within 3 to 5 business days.
Returns & Packaging
Do you accept returns or exchanges?
Yes. Returns and exchanges are accepted within 14 days of delivery as long as the item is unworn, in original condition, and in its original packaging.
Do you offer gift packaging?
Yes. All JL Luxe orders arrive in elegant packaging suitable for gifting.